FAQ

Ordering:

Do you accept Purchase Orders?
Yes, we accept purchase orders from accredited schools, government agencies, and most corporations. Please contact us for more information.

Do you offer wholesale pricing?
We offer quantity based discounts on most of our products. The more you buy, the less you pay.

Is there a minimum order?
Due to the cost of processing an order, we require a subtotal of at least $1.75 (not including shipping).

Can I pick up an order?
Yes, please contact us to arrange a pickup at our Bolton, MA warehouse. There is no fee for pickup orders.

Do you charge sales tax?
We charge 6.25% sales tax for all orders shipping within Massachusetts.

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, Amex, and Purchase Orders from approved customers.

Do you offer discount coupon codes?
We occasionally offer discount codes. Follow us on Twitter (https://twitter.com/SquishyMartcom). There may be codes listed on the popular coupon code sites as well.

Can I order over the phone?
Yes, but there is a minimum of $20 for all phone orders.

 

Security:

Is my credit card information safe?
Yes, the best way to prevent a hacker from stealing credit cards is to not save them. You credit card information is NEVER stored on our servers. We understand that it can be frustrating for our returning customers to have to re-enter credit card details each time, but we feel that it is better to play it safe.

Is your site safe?
We use SSL 256 bit encryption on our site to ensure the security of your data. Our web servers are monitored daily by a third-party security firm and all transactions are independently guaranteed for $1,000 by BuySafe.

 

Products:

Are your products safe? Have they been tested?
All of the products on our site that are subject to the Consumer Product Safety Act (CPSIA) have been tested by a certified lab. Safety certificates are available on request.
Allergy notice: Some of our products contain latex, silicone, and/or wheat/corn flour. Please contact us BEFORE ordering.

Can you help manufacture a custom squishy?
We have established relationships with many factories and would be happy to help. Please note, there is usually a minimum order of 5,000 for custom designs. Contact us for more information.

Do you offer free samples?
Unfortunately, due to abuse, we discontinued our free sample program.

Can you print a logo on a squishy toy?
Yes, many of our items can be printed with a logo or text. The minimum order for custom printed items is usually 150 of each design. For one-color printing, we have in-house COMEC pad printing equipment and we have established relationships with printing companies for complex or multi-color prints. Contact us for more information.

 

Shipping:

How long does it take to ship an order?
We try to process orders within the same day when received before noon. In some cases, we may need an extra day or two to process your order. Feel free to contact us if you have questions or need precise dates.

Do you ship to PO Boxes?
Yes, we ship many orders with US Postal.

What countries do you ship to?
USA (including HI, AK, VI, and PR), Canada, and UK.

What shipping carriers do you use?
USPS - United State Postal Service, UPS (United Parcel Service), Freight, and local pickup.

How much will it cost to ship an item?
Shipping costs range depending on the size, weight, and destination. Add the items to your shopping cart and click Check Out. Shipping charges will be calculated after you enter your address information.

Do you offer free shipping:
There are a few items that we offer free priority mail shipping, but we generally do not offer free shipping.

 

Returns:

How can I return an item?
Please contact our Customer Service Department. We want you to be completely happy with your order and will do whatever we can to make things right.

 

Company:

Where are you located?
27 Forbush Mill Road, Bolton, MA 01740 USA.

Are you hiring?
We are always hiring - please fax us your resume: 855-937-7784

Do you donate products for charity/fundraisers? 
We occasionally donate products to charitable organizations. We do not accept unsolicited requests at this time.