Shipping & Returns

> SHIPPING

> RETURNS

 

NEW Flat Rate Shipping:

Any order shipped within the US (except to Hawaii or Alaska) is eligible for a ground-based shipping method for the flat fee of $6.95.
Orders shipped via our Flat Rate Shipping method will arrive in 1-10 days via either the United States Postal Service or UPS.
Some items may be excluded from this offer, including but not limited to: custom printed items, special orders, items that include free shipping, and custom assortment packs. 

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Shipping:

  • Most orders of stock items are shipped in one (1) to three (3) days. Most custom orders are shipped in one (1) to seven (7) working days. For rush orders, please contact our Customer Service department.
  • For USPS Priority Mail shipping: In most cases, the expected shipping times provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. 
  • Most products can be shipped to all fifty (50) states, as well as APO and FPO addresses, Puerto Rico and to certain international locations. However, the following restrictions apply.
  • We ship to all Canadian provinces except NT - Northwest Territories, NU - Nunavut and YT - Yukon. Shipping costs to Canada are higher, of course, to account for raised shipping costs from our US warehouse, as well as the result of customs tax and additional entry fees.
  • APO/FPO orders are shipped via standard delivery.
  • Heavy or oversized products can be shipped only to the contiguous forty-eight (48) states. They cannot be shipped to APO/FPO addresses or internationally.
  • Certain items can only be shipped to the continental forty-eight (48) states via standard delivery, and cannot be shipped to APO/FPO addresses.
  • Due to dramatically higher fuel and freight costs, we do not extend any Free Shipping offer to a limited number of very heavy items.
  • For certain orders, a signature will be required upon delivery.
  • Special free shipping offers only apply to the contiguous forty-eight (48) states. Free shipping offers are not applicable for shipments to Hawaii, Alaska, Puerto Rico, the Virgin Islands and to international locations.
If you have a question on shipping availability of a product, please contact Customer Service.

All prices are shown F.O.B. SquishyMart.com's facilities in Massachusetts. Shipping charges will apply to all orders at the current rate and shall be added to the invoice. To save you money, we reserve the right to use the lowest cost carrier on your behalf, unless otherwise specified on your order.

 

Returns:

 

To start a return, click here to access your orders. Select "Return Items" next to the correct order and complete the return request form. Requests are processed within 2 business days and refunds/replacements/credits are processed within 2 business days of the completion of the return. If you are unable to login, please contact us at 1-855-YES-SQUISHY or with the Contact Us form.  

Returning Items: For defective and/or damaged merchandise, a prepaid return label will be emailed to you along with instructions for returning the items. All other returns must be shipped at the customers own expense.

Returns Address:

Squishy Industries LLC
Returns Dept
27 Forbush Mill Road
Bolton, MA 01740

POLICIES:

For Domestic (USA) Shipments: We know you will be pleased with our products, however you have twenty-one (21) days to evaluate the products. If you are not satisfied, just contact us within twenty-one (21) days from your receipt of the merchandise. Shipping costs for returns are the Purchaser's responsibility. If more than twenty-one (21) days have passed since your receipt of the merchandise, Seller may, in its discretion, accept returns of undamaged merchandise and replace or issue credit for any merchandise so returned. Any authorized return of undamaged merchandise, either returned or refused, more than twenty-one (21) days after your receipt of the merchandise will be subject to a thirty percent (30%) restocking fee and appropriate freight charges. No undamaged merchandise will be accepted after thirty (30) days from delivery date. Credit will not be issued on worn or used products. No return merchandise will be credited without a return authorization issued by SquishyMart.com.

For International Shipments: We do not accept returns for items shipped outside the US, in that it is prohibitively expensive to ship back and forth from international addresses. Please keep this in mind if you are an international customer.

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